Page 11 - Work Force April 2019

Public Safety Dispatcher and CSEA Shop Steward Kevin Klimek works at dispatching county fire response.
Public Safety Dispatcher Michael Phelan dispatches county police agencies in the communities north of Syracuse.
At this station, Public Safety Telecommunicator Isaac Cruz enters and clears warrants and takes care of arrest reports for the county Sheriff’s Department.
that way to make sure that they get the best response from the agencies.”
That’s where training and professionalism really pay off.
“We go through very extensive training.
We do a few months in a classroom setting and then we do three rounds with somebody on the floor,” Whitehead said. “Getting all of the different perspectives through all the different types of calls you take gives you all the tools you need in order to handle the life or death situations that are extraordinarily stressful and to be able to continue on after those calls and help people to the best of your ability.”
And that’s what they do so well, day after day, no matter the time.
“We’re here around the clock to protect and serve our community,” Public Safety Telecommunicator Isaac Cruz said.
Count us all grateful for their service.
— Mark M. Kotzin
Public Safety Telecommunicator Adrienne Whitehead answers incoming calls to the 911 center.
Public Safety Dispatcher Kelly Everson works at dispatching police agencies in the Syracuse area.
April 2019
The Work Force 11