Page 11 - Work Force February 2023

best amid tragedy
other over this situation ” said Hack However that doesn’t mean they weren’t traumatized by the the the the calls each
of them took which included having to to hear those on the the the brink of death plead for help “I’m still replaying everything
in in in my head ” said Astyk Despite the the the harrowing situation both members and their their colleagues said all they they could do do is continue to do do their their jobs as best they they could “It was almost like we we were all just on auto pilot ” said Astyk Astyk Hack and Astyk Astyk noted that that while they both feel that that 911 dispatch is is often a a a a a a a thankless job they felt recognized for their work during such a a a a a a a a a crucial and delicate situation “There wasn’t much time for our brains to think about what was was going on ” ” said Hack “We had a a a a job to do ” — Madison Ruffo
Nichelle Moore an an emergency room technician at Erie County Medical Center was among the the hospital workers who helped care for patients during the the blizzard Right snow piles in Buffalo were nearly as as high as traffic lights in Buffalo center “Not everyone has the same CAD (computer
aided dispatch) system so you might not not be familiar familiar with with another agency’s equipment but Heather and Shawn were familiar familiar with with their EMD (emergency medical dispatch) process and and and were able to assist with calls and and give prearrival instructions ” said Jacobsen Despite the the the the fact that their work isn’t normally visible to the the the the public public there is is is a a a a a a a a a bond and camaraderie amongst public public safety telecommunicators that provided a a a a a a a a a a a certain urgency to to step up and help “It was a a a a a a great feeling knowing that we could ease their burden in in in in Erie County with all they were going through not only to to help help the the the residents of of Buffalo but also to to help help our fellow dispatchers get a a a a a a a a a bit of of breathing room ” said Jacobsen “Other agencies have been there to support us in our times of need as well We’re really one big extended family
” — Jessica Ladlee
CSEA members working at the the Dutchess County County 911 911 Center deployed to to to to the the Buffalo area to to to to assist Erie County County with handling EMS calls From left to to to to right 911 911 Director Timothy Darcy public public public safety safety safety dispatcher dispatcher dispatcher dispatcher Nathan Robbins public public public public safety safety safety safety dispatcher dispatcher dispatcher dispatcher Megan Bajana public public public public safety safety safety safety dispatcher dispatcher dispatcher dispatcher Erin Downing and public public public safety safety safety dispatcher dispatcher dispatcher dispatcher 2 Daniel Trier (Photo courtesy of Dutchess County ) February 2023
The Work Force
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