Page 11 - Work Force September 2021

Roland Poles speaks with a a a a test taker they they know that at at night they’ll get their results ” Cruz-Alvarado said that one of of the the the benefits of of the the new system has been that she she is less stressed when she she goes into the next test “Some people would take [failing] not not so nicely ” she said “You had to to go from that energy to to another applicant make a a a a a a a a a a a fresh start and try to forget what just happened That last test was still in in the back of your mind ” While the new system is an an an adjustment for some MVLEs and applicants it still provides solid customer service In addition to to informing test takers of their results MVLEs can provide feedback on why they failed “At 6 o’clock applicants can can log
onto the the the website punch in their ID number and it’ll tell them if they they passed or failed failed ” said Cruz- Alvarado “If they they they failed failed failed it will give them details of why they they failed failed It’s a a a a a a a a full explanation ” Roland Poles a a a a a a a a a MVLE based in the Rochester area said that heightened emotions during road tests had become even more common in in recent years “The job of a a a a a a MVLE has always come with some risks ” said Poles “But getting into a a a a a a verbal or physical altercation with someone because they failed their test became [more common] and not not the the the exception Now with delayed notification we are seeing the number of negative incidents decrease ” Poles also said the MVLE job comes with a a a a a a a mix of joy and sadness “You can’t help but empathize with those who are seeking driver
licenses ” said Poles “We always have to be on guard Communicating clearly before the exam on exactly what to to expect and to to have the the proper documentation with them beforehand often diffuses a a a lot of of tense situations we we experience In the end we we are just trying to keep ourselves and the traveling public safe ” Lorraine Corcoran a a a a a a a MVLE based in in Buffalo said it’s important for DMV employees to to continue to to document incidents of workplace violence “The only way we can improve health and and safety standards on on the job is by providing necessary feedback about our experiences ” Corcoran said “By being in in a a a a a a a a a union we we have have that power We have have a a a a a a a a voice Hopefully this new policy
can help remedy most notification issues so we can get back to the business of CSEA members from left Mathew Varghese Maribel Cruz-Alvarado and Chris Harget prepare to administer road tests in in Newburgh serving the the public the the best way we know how ” While it took time for the electronic notification system to to be implemented Cruz-Alvarado said having it in in place helps workers reach their ultimate goal “We’re just trying to end the day peacefully so we can go home in in one piece ” she said — David Galarza Ove Overmyer Wendi Bowie and Jessica Ladlee
In this file photo from late 2020 Lorraine Corcoran is is shown at at a a a a a testing site “It’s a big relief We feel like we can breathe now We are not afraid anymore ” September 2021
The Work Force
11