From left, CSEA members employed at Cattaraugus County Pines Healthcare and Rehabilitation Center Anna Newark, April Crisafulli, Brandi Ferris, Jennifer Childs, Autumn Benson and Atiya Milliner.
OLEAN — What started as a normal day at Cattaraugus County’s Pines Healthcare and Rehabilitation Center quickly turned into a life-threatening emergency that tested the skill, training and teamwork of several CSEA-represented employees.
Recently, a facility visitor who was there to see his father-in-law suddenly suffered a heart attack.
Staff immediately sprang into action. Assistant Director of Nursing Stacy Allen initiated CPR while others called 911 and retrieved the AED.
CPR continued for approximately 12 minutes, with team members alternating to combat fatigue. The AED was used during the resuscitation effort, and the individual regained color and consciousness before being transported by EMTs.
Just days later, the man returned to the facility to thank the team for saving his life.
Among those involved were CSEA members April Crisafulli, in-service coordinator; Brandi Ferris, licensed practical nurse supervisor; Autumn Benson, licensed practical nurse and Atiya Milliner, head nurse.
One team member managed the code while another comforted the man’s wife during the crisis.
“They called code blue, we were going to grab the crash cart and Stacy had started compressions, so it was a very quick response and that is what we are trained to do.” said Crisafulli.
The staff emphasized the importance of regular CPR and AED training, which is conducted quarterly at the facility. All nurses are required to maintain CPR certification, and mock drills are held to reinforce response skills.
Following the incident, a debriefing session was held to support staff emotionally.
“You’re in the trenches and [sometimes]you have no support, so to be here, we had all these people around for support, it was amazing.” said Milliner.
“I think we were all really proud of each other,” said Crisafulli.
The workers’ swift response reflects not only their individual skill and dedication, but also the collective strength that comes from a well-trained and well-supported workforce.
“Our union is exceptionally proud of the outstanding professionalism, preparedness and teamwork demonstrated by members during this life-saving event,” said Western Region President Steve Healy. “This incident serves as a powerful reminder of the critical importance of investing in employee training, workplace safety, and union advocacy.”
— Sara McNicholas
