Anthem security breach: what you need to know CSEA has been made aware that Anthem, the parent company of Empire Blue Cross/Blue Shield, has experienced a data breach that has potentially impacted ALL Anthem (formerly Wellpoint) customers and members, including the following: • NYSHIP Empire Plan enrollees; • “Blue Card” (Blue Shield insurance products used in a state where Anthem, Inc. operates) Information accessed may have included the following: • names • dates of birth • Social Security numbers • health care ID numbers • home addresses • email addresses • employment information, including income data Anthem is in the process of identifying the number of affected members and is working with the FBI and an outside data consulting investigation firm. Since Anthem is still in the early stages of its investigation regarding this external cyber attack, the following website is the most accurate source for more information: http://www.anthemfacts.com. Those without Internet access can call 1-877-263-7995. Accessing identity theft and credit monitoring services Anthem is working with AllClear ID, a leading and trusted identity protection provider, to protect your identity for two years at no cost to you. AllClear ID will provide identity theft repair and credit monitoring services to current or former members of an affected Anthem plan dating back to 2004. For additional protection, and at no cost, you may also Visit http://www.anthemfacts.com or call 1-877-263-7995 for more information. Visit https://anthemallclearid.com or call 1-877-263-7995 for more information. April 30 is deadline for 2014 Empire Plan claims Empire Plan enrollees have until April 30, 2015 (120 days after the end of the calendar year) to submit medical expenses that were incurred during the 2014 plan year to one of the following: United HealthCare Service Corp. P.O. Box 1600 Kingston, N.Y. 12402-1600 For the Empire Plan Basic Medical Program, the Home Care Advocacy Program (HCAP) and for non-network physical therapy or chiropractic services. Empire Blue Cross and Blue Shield NYS Service Center (Code YLS) P.O. Box 1407 – Church Street Station New York, N.Y. 10008-1407 For Empire Plan and non-network inpatient or outpatient hospital services. Value Options P.O. Box 1800 Latham, N.Y. 12110 For non-network mental health and substance abuse services. The Empire Plan Prescription Drug Program c/o CVS Caremark P.O. Box 52136 Phoenix, AZ 85072-2136 For prescriptions filled at non-participating pharmacies or at participating pharmacies without using your New York Government Employee Benefit Card. Enrollees can call the Empire Plan at 1-877-7NYSHIP (1-877-769- 7447) with questions or to get claim forms. As a reminder, when using the Empire Plan’s toll-free enroll in the AllClear PRO service at any time during the 24-month coverage period. This service includes credit monitoring and an identity theft insurance policy. For more information and/or to enroll, visit https://anthem. allclearid.com. Those without Internet access or prefer assistance via telephone can call 1-877-263- 7995. telephone number, please pay extra attention to the choices offered by the automated system. Network providers/pharmacies will submit claims directly to the appropriate insurance carrier on your behalf when provided with all necessary information. If you have a non-network claim submission, complete the requested subscriber information on the claim form, include the original billing or receipt, if requested, and sign the claim form. 16 The Work Force April 2015
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