BRONX — After 18 years of service at Metro New York DDSO, Carmen Gomez still walks into work each day with the same warmth and purpose that first brought her there.
Recently honored as Direct Support Professional (DSP) of the Year, Gomez said the recognition is less about awards and more about the love she shares with the individuals she supports.
“It was really just an appreciation for all the hard work we do,” she said of the ceremony. “I just want to make their lives easier. I want to make them as independent as possible. I want them to feel like they’re part of a family.”
At her group home, Gomez manages a household of 10 individuals, all over age 30. The house, she said, is filled with laughter, holiday decorations and the energy of people who know they are cared for.
“If you walk into our home, you’ll see Halloween decorations everywhere,” she said. “We make it as homey as possible so the guys can feel like it’s their home.”
Her compassion is deeply personal. Gomez’s 7-year-old son is on the autism spectrum, and her years of experience have helped her both at work and at home.
“Working here has taught me how to be more patient—with everyone,” she said. “It’s shown me how to handle situations with my son. There are things I’ve learned here that I use at home every day.”
She recalls moments that remind her why she loves what she does, like seeing a former program participant spot her years later at a Macy’s and run across the store to give her a hug.
“It warmed my heart,” Gomez said. “It just reminded me how much of a difference we make.”
Now newly promoted to house manager, Gomez hopes to continue advocating for her residents and ensuring they have enriching lives full of inclusion and joy.
“They’re regular people like you and me,” she said. “They want the same love and respect we all want.”
As a proud union member, Gomez also values the sense of protection and support she feels at Metro New York DDSO.
“If I ever have a question or issue, I know someone will help,” she said. “It makes me feel protected and not alone.”
After nearly two decades, Gomez remains guided by the same principle that first inspired her.
“This isn’t just a job,” said Gomez. “It’s love.”
— David Galarza