Obtaining Access to the Empire Plan Participating Provider Directory

The Empire Plan Participating Provider Program offers a network of over 275,000 physicians, laboratories and other providers located throughout New York and in many other states.

Each year the Empire Plan sends postcards to all Empire Plan enrollees across the United States and Puerto Rico so that the enrollee may elect to have a printed directory for The Empire Plan Medical/Surgical Program mailed to them.

You can obtain a printed directory by returning the participating provider request postcard you receive in the mail.  If you would like to receive a directory from a different state or region than your home zip code, simply write the name of the version you would like on the line provided on the postcard.  You can also get a copy of the directory by calling The Empire Plan toll free at 1-877-7-NYSHIP (1-877-769-7447) and using option 1 for the Medical Program.  A directory will be mailed within 4-6 weeks of your request.  In addition, customer service representatives can provide a personalized directory.

To find an Empire Plan participating provider online, go to www.cs.ny.gov/employee-benefits. If prompted, choose your group and plan, and select Find a Provider.  You can choose from one of the following programs:  Hospital, Medical/Surgical, Mental Health and Substance Abuse or Prescription Drug.

Both Enrollees and the Plan save when participating providers are used.  You pay only the applicable copayment for most covered services.